Reporting Analyst

Position overview  

The role is to support requirements for customer-facing reporting by creating and analysis of reports.

Responsibilities

- Analyse data, recognise structure and patterns

- Experience in analysing data from different systems in order to align those

- Work in teams to absorb information

- Reference data

- Work out complex tasks

- Develop repeatable processes

- Write complex queries while analysing data sets

- Document the current situation and generate recommendations

- Creation of reports ad-hoc

Requirements

- Very good English, other languages an advantage

- Strong knowledge of MS Access and Excel as well as SQL

- Experience in reporting in a Contact Centre environment

- Ability to present data in an effective way

- Strong analytical skills

- Knowledge of data reporting tools

- Understanding of database relationship models

- Action-oriented self-starter

-  Able to work under pressure