Key responsibilities:

- Being a contact person for customers for problem reporting
- Taking care of incoming calls from customers, suppliers and counterparts of other company centres

- Performing 1^st level problem isolation and resolution

- Verifying company services

- Scheduling testing tasks with PTT supplier, customer site personnel and other company support centres.

- Facilitating direct communication among customer, company and suppliers by establishing conference meeting

- Manipulating problem ticketing systems and other operation related tools

- Requesting and Interfacing with company Tiered supports and Service Management to address customer issues

Key requirements:

- Education background related to languages / networking
- General knowledge in WAN and Telecommunications.

- Preferably knowledge on router and switches.
- CCNA is definitely an advantage.

- Working experience is not mandatory.
- Willingness to work on shifts (24 hours, 7 days per week, 365 days per year)

- Good analytical and communication skills

- Strong written skills in English and fluency in oral communications in English, especially describing of problems etc.

- Fluent oral communications in one addition language.

- Team player, self-starter and self-learner

- Compliance to house rules, disciplines and processes
- Part of the qualification training is reasoning assessment, intensive language skills testing

- Essential language requirements depend on the GCMC centre:
ASIAPAC: English + 1 language (Mandarin and/or Hindi)

EMEA: English + 3 languages (French, Dutch, Spanish, Italian, German and/or Portuguese)

CCLA: English + 2 languages (Portuguese and Spanish)

Contact information:

Contact person: Markéta Fardová
Contact e-mail: marketa.fardova@cpljobs.cz
Contact phone number: 515 800 811