KEY RESPONSIBILITIES:

-         Monitoring and solving high-severity events (network, system and application monitoring)

-         solving customer inquiries (vie phone, email or company´s support application)in a timely, courteous and professional manner

-         reporting on all activities carried out

-         resolving incidents according to known workarounds

-         providing a point of contact to customers 24x7x365

KEY REQUIREMENTS:

-         Demonstrate analytical problem solving, decision making and judgment skills

-         Willingness in working on shifts (24/7)

-         Proficiency in English verbal and written communication

-         Excel and Word advanced level

-         Understanding of Linux/UNIX and networks is a must

-         Professional communicative skills with customers and colleagues

ADVANTAGE FOR YOU WOULD BE:

-         Cisco routers and switches

-         Basic scripting knowledge
-     Knowledge of Spanish or Portuguese language is a big advantage

WE OFFER:

-         Meal vouchers

-         Extra days of holidays

-       Modern and comfortable working environment

-         Further education

-         Background of international company

CONTACT

Markéta Fardová

CPL Jobs, s. r. o.

Masarykova třída 26, Brno  

Tel: 00420 515 800 811

marketa.fardová@cpljobs.cz