Job Description:

- resolve problems of IT users

- technical support fo clients

- contacts via telephone, call handing system and e-mails

- log, validate and diagnose customer issue (of products and applications)

- providing customer solutions

- analyze trouble schooting

- escalation adn management of calls to agreed service levels

- provide support to multiple desks

Duties:

- excellent communication skills and professionalism

- ability to use relevant tools and systems to resolve customer problems

- ability to communicate effectively with defferent groups

- technical skills with Windows XP, Windows 2000

- knowledge of printer hardware

- knowledge of Local Area Networking

- Knowledge of Remote Access tools

We offer:

- strong international company

- multiculture environment

- good sallary

- opportunity to abroad

IF you are interested in please send your CV to diana.bedrnikova@cpljobs.cz